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/**
* Customer Support Tickets API
* POST /api/support/tickets - Create a new ticket (authenticated or guest)
* GET /api/support/tickets - List customer's tickets (authenticated)
*/
import { NextRequest, NextResponse } from 'next/server';
import { Session } from "next-auth";
import { prisma } from "@/lib/prisma";
import { CreateTicketSchema, TicketFilterSchema } from "@/lib/validation/support-schemas";
import {
generateTicketNumber,
recordTicketCreation,
buildTicketWhereClause } from "@/lib/support/ticket-utils";
import {
notifyTicketCreated,
notifyAdminsOfUrgentTicket } from "@/lib/support/notification-utils";
import { TicketStatus, TicketPriority, SupportTicketWithRelations } from "@/types/support";
import { logger } from "@/lib/logging";
import {
withErrorHandling,
withAuth,
createdResponse,
paginatedResponse,
ApiError,
ApiSuccessResponse } from "@/lib/api";
import { RouteContext } from "@/lib/api/middleware";
import { getServerSession } from "@/lib/auth";
interface TicketCreateResponse {
id: string;
ticketNumber: string;
subject: string;
status: string;
message: string;
[key: string]: unknown;
}
/**
* POST /api/support/tickets
* Create a new ticket (can be unauthenticated for guest tickets)
*/
async function handlePost(request: NextRequest): Promise<NextResponse<ApiSuccessResponse<TicketCreateResponse>>> {
const body = await request.json();
// Validate input
const validationResult = CreateTicketSchema.safeParse(body);
if (!validationResult.success) {
throw ApiError.validation(
"Validation failed",
validationResult.error.flatten().fieldErrors
);
}
const data = validationResult.data;
// Check if user is authenticated (optional)
const session = await getServerSession();
const userId = session?.user?.id ? Number(session.user.id) : null;
// Generate ticket number
const ticketNumber = await generateTicketNumber();
// Create the ticket
const ticket = await prisma.supportTicket.create({
data: {
ticketNumber,
userId,
customerEmail: data.customerEmail,
customerName: data.customerName,
subject: data.subject,
description: data.description,
category: data.category,
priority: data.priority || TicketPriority.MEDIUM,
status: TicketStatus.OPEN,
orderId: data.orderId || null,
productId: data.productId || null},
include: {
user: {
select: { id: true, name: true, email: true }},
order: {
select: { id: true, status: true, total: true, createdAt: true }},
product: {
select: { id: true, title: true }}}});
// Record creation in history
await recordTicketCreation(ticket.id, userId);
// Create initial system message
await prisma.supportMessage.create({
data: {
ticketId: ticket.id,
senderType: "SYSTEM",
senderName: "System",
content: `Ticket #${ticketNumber} created. Our support team will respond shortly.`,
isInternal: false}});
// Send notifications
const ticketWithRelations = ticket as unknown as SupportTicketWithRelations;
await notifyTicketCreated(ticketWithRelations);
await notifyAdminsOfUrgentTicket(ticketWithRelations);
logger.info("Support ticket created", {
category: "API",
ticketId: ticket.id,
ticketNumber,
userId,
ticketCategory: data.category,
priority: data.priority});
return createdResponse({
...ticket,
message: `Ticket ${ticketNumber} created successfully`});
}
export const POST = withErrorHandling(handlePost);
/**
* GET /api/support/tickets
* List customer's tickets (authenticated)
*/
async function handleGet(
request: NextRequest,
_context: RouteContext | undefined,
session: Session
): Promise<NextResponse> {
const userId = Number(session.user.id);
// Parse query parameters
const { searchParams } = new URL(request.url);
const queryParams = {
status: searchParams.get("status") || undefined,
page: searchParams.get("page") || "1",
limit: searchParams.get("limit") || "20",
sortBy: searchParams.get("sortBy") || "createdAt",
sortOrder: searchParams.get("sortOrder") || "desc"};
const filterResult = TicketFilterSchema.safeParse(queryParams);
if (!filterResult.success) {
throw ApiError.validation(
"Invalid query parameters",
filterResult.error.flatten().fieldErrors
);
}
const filters = filterResult.data;
// Build where clause - only show user's own tickets
const where = buildTicketWhereClause({
...filters,
userId});
// Get total count
const total = await prisma.supportTicket.count({ where });
// Get tickets with pagination
const tickets = await prisma.supportTicket.findMany({
where,
include: {
order: {
select: { id: true, status: true, total: true }},
product: {
select: { id: true, title: true }},
_count: {
select: { messages: true }}},
orderBy: {
[filters.sortBy]: filters.sortOrder},
skip: (filters.page - 1) * filters.limit,
take: filters.limit});
return paginatedResponse(tickets, {
page: filters.page,
limit: filters.limit,
total});
}
export const GET = withErrorHandling(withAuth(handleGet));
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