All files / src/components/features/admin/support/TicketManagement index.tsx

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'use client';

/**
 * TicketManagement - Admin ticket list and management interface
 */

import React, { useState, useEffect, useCallback } from 'react';
import { SupportTicketWithRelations } from '@/types/support';
import TicketFilters, { TicketFiltersState } from './TicketFilters';
import TicketTable from './TicketTable';
import BulkActions from './BulkActions';
import Pagination from '@/components/ui/Pagination';

export interface TicketManagementProps {
  /** Initial filters from URL */
  initialFilters?: Partial<TicketFiltersState>;
}

export default function TicketManagement({ initialFilters }: TicketManagementProps) {
  const [tickets, setTickets] = useState<SupportTicketWithRelations[]>([]);
  const [loading, setLoading] = useState(true);
  const [error, setError] = useState<string | null>(null);
  const [selectedIds, setSelectedIds] = useState<Set<string>>(new Set());
  const [filters, setFilters] = useState<TicketFiltersState>({
    status: initialFilters?.status || '',
    priority: initialFilters?.priority || '',
    category: initialFilters?.category || '',
    assignedToId: initialFilters?.assignedToId || '',
    search: initialFilters?.search || ''});
  const [pagination, setPagination] = useState({
    page: 1,
    limit: 20,
    total: 0,
    totalPages: 0});

  const fetchTickets = useCallback(async () => {
    setLoading(true);
    setError(null);

    try {
      const params = new URLSearchParams();
      params.set('page', pagination.page.toString());
      params.set('limit', pagination.limit.toString());

      if (filters.status) params.set('status', filters.status);
      if (filters.priority) params.set('priority', filters.priority);
      if (filters.category) params.set('category', filters.category);
      if (filters.assignedToId) params.set('assignedToId', filters.assignedToId);
      if (filters.search) params.set('search', filters.search);

      const response = await fetch(`/api/admin/support/tickets?${params}`);
      if (!response.ok) {
        throw new Error('Failed to fetch tickets');
      }

      const data = await response.json();
      setTickets(data.data);
      setPagination((prev) => ({
        ...prev,
        total: data.pagination.total,
        totalPages: data.pagination.totalPages}));
    } catch (err) {
      setError(err instanceof Error ? err.message : 'An error occurred');
    } finally {
      setLoading(false);
    }
  }, [pagination.page, pagination.limit, filters]);

  useEffect(() => {
    fetchTickets();
  }, [fetchTickets]);

  const handleFilterChange = (newFilters: TicketFiltersState) => {
    setFilters(newFilters);
    setPagination((prev) => ({ ...prev, page: 1 }));
  };

  const handlePageChange = (page: number) => {
    setPagination((prev) => ({ ...prev, page }));
  };

  const handleSelectAll = (checked: boolean) => {
    if (checked) {
      setSelectedIds(new Set(tickets.map((t) => t.id)));
    } else {
      setSelectedIds(new Set());
    }
  };

  const handleSelectOne = (id: string, checked: boolean) => {
    const newSelected = new Set(selectedIds);
    if (checked) {
      newSelected.add(id);
    } else {
      newSelected.delete(id);
    }
    setSelectedIds(newSelected);
  };

  const handleBulkAction = async (action: string, value?: string) => {
    if (selectedIds.size === 0) return;

    try {
      const response = await fetch('/api/admin/support/tickets/bulk', {
        method: 'PATCH',
        headers: { 'Content-Type': 'application/json' },
        body: JSON.stringify({
          ticketIds: Array.from(selectedIds),
          action,
          value})});

      if (!response.ok) {
        throw new Error('Bulk action failed');
      }

      setSelectedIds(new Set());
      fetchTickets();
    } catch (err) {
      setError(err instanceof Error ? err.message : 'Bulk action failed');
    }
  };

  return (
    <div className="max-w-[1170px] mx-auto px-4 sm:px-7.5 xl:px-0 space-y-6">
      {/* Header */}
      <div className="flex items-center justify-between">
        <h1 className="text-2xl font-bold text-gray-900 dark:text-gray-100">Support Tickets</h1>
      </div>

      {/* Filters */}
      <TicketFilters filters={filters} onChange={handleFilterChange} />

      {/* Bulk Actions */}
      {selectedIds.size > 0 && (
        <BulkActions
          selectedCount={selectedIds.size}
          onAction={handleBulkAction}
          onClear={() => setSelectedIds(new Set())}
        />
      )}

      {/* Error */}
      {error && (
        <div className="bg-red-50 dark:bg-red-900/30 text-red-700 dark:text-red-300 px-4 py-3 rounded-lg">
          {error}
        </div>
      )}

      {/* Table */}
      <TicketTable
        tickets={tickets}
        loading={loading}
        selectedIds={selectedIds}
        onSelectAll={handleSelectAll}
        onSelectOne={handleSelectOne}
      />

      {/* Pagination */}
      {pagination.totalPages > 1 && (
        <Pagination
          currentPage={pagination.page}
          totalPages={pagination.totalPages}
          onPageChange={handlePageChange}
        />
      )}
    </div>
  );
}