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* Zod validation schemas for Customer Support System
*/
import { z } from 'zod';
// Enum schemas
export const TicketStatusSchema = z.enum([
'OPEN',
'IN_PROGRESS',
'AWAITING_CUSTOMER',
'AWAITING_AGENT',
'RESOLVED',
'CLOSED',
'CANCELLED',
]);
export const TicketPrioritySchema = z.enum(['LOW', 'MEDIUM', 'HIGH', 'URGENT']);
export const TicketCategorySchema = z.enum([
'ORDER_ISSUE',
'PRODUCT_INQUIRY',
'SHIPPING',
'RETURNS_REFUNDS',
'PAYMENT',
'ACCOUNT',
'TECHNICAL',
'FEEDBACK',
'OTHER',
]);
export const MessageSenderTypeSchema = z.enum(['CUSTOMER', 'AGENT', 'SYSTEM', 'BOT']);
// Create Ticket Schema
export const CreateTicketSchema = z.object({
customerEmail: z
.string()
.min(1, 'Email is required')
.email('Invalid email address')
.max(255, 'Email must be less than 255 characters'),
customerName: z
.string()
.min(1, 'Name is required')
.max(100, 'Name must be less than 100 characters'),
subject: z
.string()
.min(5, 'Subject must be at least 5 characters')
.max(200, 'Subject must be less than 200 characters'),
description: z
.string()
.min(20, 'Description must be at least 20 characters')
.max(5000, 'Description must be less than 5000 characters'),
category: TicketCategorySchema,
priority: TicketPrioritySchema,
orderId: z.number().int().positive().optional(),
productId: z.number().int().positive().optional()});
// Update Ticket Schema (Admin)
export const UpdateTicketSchema = z.object({
subject: z
.string()
.min(5, 'Subject must be at least 5 characters')
.max(200, 'Subject must be less than 200 characters')
.optional(),
description: z
.string()
.min(20, 'Description must be at least 20 characters')
.max(5000, 'Description must be less than 5000 characters')
.optional(),
category: TicketCategorySchema.optional(),
priority: TicketPrioritySchema.optional(),
status: TicketStatusSchema.optional(),
assignedToId: z.number().int().positive().nullable().optional(),
tags: z.string().max(500, 'Tags must be less than 500 characters').nullable().optional(),
internalNotes: z
.string()
.max(5000, 'Internal notes must be less than 5000 characters')
.nullable()
.optional()});
// Assign Ticket Schema
export const AssignTicketSchema = z.object({
assignedToId: z.number().int().positive().nullable()});
// Create Message Schema
export const CreateMessageSchema = z.object({
content: z
.string()
.min(1, 'Message cannot be empty')
.max(10000, 'Message must be less than 10000 characters'),
isInternal: z.boolean().optional().default(false)});
// Create Article Schema
export const CreateArticleSchema = z.object({
title: z
.string()
.min(5, 'Title must be at least 5 characters')
.max(200, 'Title must be less than 200 characters'),
slug: z
.string()
.min(3, 'Slug must be at least 3 characters')
.max(200, 'Slug must be less than 200 characters')
.regex(/^[a-z0-9]+(?:-[a-z0-9]+)*$/, 'Slug must be URL-friendly (lowercase, hyphens only)'),
content: z
.string()
.min(50, 'Content must be at least 50 characters')
.max(50000, 'Content must be less than 50000 characters'),
summary: z
.string()
.min(20, 'Summary must be at least 20 characters')
.max(500, 'Summary must be less than 500 characters'),
category: z
.string()
.min(1, 'Category is required')
.max(100, 'Category must be less than 100 characters'),
keywords: z
.string()
.min(1, 'Keywords are required')
.max(500, 'Keywords must be less than 500 characters'),
isPublished: z.boolean().optional().default(false)});
// Update Article Schema
export const UpdateArticleSchema = z.object({
title: z
.string()
.min(5, 'Title must be at least 5 characters')
.max(200, 'Title must be less than 200 characters')
.optional(),
slug: z
.string()
.min(3, 'Slug must be at least 3 characters')
.max(200, 'Slug must be less than 200 characters')
.regex(/^[a-z0-9]+(?:-[a-z0-9]+)*$/, 'Slug must be URL-friendly (lowercase, hyphens only)')
.optional(),
content: z
.string()
.min(50, 'Content must be at least 50 characters')
.max(50000, 'Content must be less than 50000 characters')
.optional(),
summary: z
.string()
.min(20, 'Summary must be at least 20 characters')
.max(500, 'Summary must be less than 500 characters')
.optional(),
category: z
.string()
.min(1, 'Category is required')
.max(100, 'Category must be less than 100 characters')
.optional(),
keywords: z
.string()
.min(1, 'Keywords are required')
.max(500, 'Keywords must be less than 500 characters')
.optional(),
isPublished: z.boolean().optional()});
// Create Canned Response Schema
export const CreateCannedResponseSchema = z.object({
title: z
.string()
.min(3, 'Title must be at least 3 characters')
.max(100, 'Title must be less than 100 characters'),
shortcut: z
.string()
.min(2, 'Shortcut must be at least 2 characters')
.max(50, 'Shortcut must be less than 50 characters')
.regex(
/^[a-z0-9]+(?:-[a-z0-9]+)*$/,
'Shortcut must be lowercase with hyphens only (e.g., "greeting", "refund-policy")'
),
content: z
.string()
.min(10, 'Content must be at least 10 characters')
.max(5000, 'Content must be less than 5000 characters'),
category: z
.string()
.min(1, 'Category is required')
.max(100, 'Category must be less than 100 characters')});
// Update Canned Response Schema
export const UpdateCannedResponseSchema = z.object({
title: z
.string()
.min(3, 'Title must be at least 3 characters')
.max(100, 'Title must be less than 100 characters')
.optional(),
shortcut: z
.string()
.min(2, 'Shortcut must be at least 2 characters')
.max(50, 'Shortcut must be less than 50 characters')
.regex(
/^[a-z0-9]+(?:-[a-z0-9]+)*$/,
'Shortcut must be lowercase with hyphens only (e.g., "greeting", "refund-policy")'
)
.optional(),
content: z
.string()
.min(10, 'Content must be at least 10 characters')
.max(5000, 'Content must be less than 5000 characters')
.optional(),
category: z
.string()
.min(1, 'Category is required')
.max(100, 'Category must be less than 100 characters')
.optional()});
// Submit Survey Schema
export const SubmitSurveySchema = z.object({
rating: z
.number()
.int()
.min(1, 'Rating must be at least 1')
.max(5, 'Rating must be at most 5'),
feedback: z.string().max(2000, 'Feedback must be less than 2000 characters').optional(),
wasHelpful: z.boolean().optional(),
wouldRecommend: z.boolean().optional()});
// Chatbot Message Schema
export const ChatbotMessageSchema = z.object({
message: z
.string()
.min(1, 'Message cannot be empty')
.max(1000, 'Message must be less than 1000 characters')});
// Article Helpful Vote Schema
export const ArticleHelpfulSchema = z.object({
helpful: z.boolean()});
// Ticket Filter Schema (for query params)
export const TicketFilterSchema = z.object({
status: z.union([TicketStatusSchema, z.array(TicketStatusSchema)]).optional(),
priority: z.union([TicketPrioritySchema, z.array(TicketPrioritySchema)]).optional(),
category: z.union([TicketCategorySchema, z.array(TicketCategorySchema)]).optional(),
assignedToId: z
.string()
.transform((val) => (val === 'null' ? null : parseInt(val, 10)))
.pipe(z.number().int().positive().nullable())
.optional(),
userId: z.coerce.number().int().positive().optional(),
search: z.string().max(200).optional(),
dateFrom: z.coerce.date().optional(),
dateTo: z.coerce.date().optional(),
page: z.coerce.number().int().positive().optional().default(1),
limit: z.coerce.number().int().min(1).max(100).optional().default(20),
sortBy: z.enum(['createdAt', 'updatedAt', 'priority', 'status']).optional().default('createdAt'),
sortOrder: z.enum(['asc', 'desc']).optional().default('desc')});
// Article Filter Schema (for query params)
export const ArticleFilterSchema = z.object({
category: z.string().optional(),
isPublished: z
.string()
.transform((val) => val === 'true')
.optional(),
search: z.string().max(200).optional(),
page: z.coerce.number().int().positive().optional().default(1),
limit: z.coerce.number().int().min(1).max(100).optional().default(20)});
// Bulk Action Schema
export const BulkTicketActionSchema = z.object({
ticketIds: z.array(z.string()).min(1, 'At least one ticket must be selected'),
action: z.enum(['close', 'resolve', 'assign', 'change_priority', 'change_status']),
value: z.union([z.string(), z.number(), z.null()]).optional()});
// File Upload Schema
export const FileUploadSchema = z.object({
fileName: z.string().min(1).max(255),
fileType: z.string().min(1).max(100),
fileSize: z
.number()
.int()
.positive()
.max(10 * 1024 * 1024, 'File size must be less than 10MB')});
// Type exports from schemas
export type CreateTicketInput = z.infer<typeof CreateTicketSchema>;
export type UpdateTicketInput = z.infer<typeof UpdateTicketSchema>;
export type AssignTicketInput = z.infer<typeof AssignTicketSchema>;
export type CreateMessageInput = z.infer<typeof CreateMessageSchema>;
export type CreateArticleInput = z.infer<typeof CreateArticleSchema>;
export type UpdateArticleInput = z.infer<typeof UpdateArticleSchema>;
export type CreateCannedResponseInput = z.infer<typeof CreateCannedResponseSchema>;
export type UpdateCannedResponseInput = z.infer<typeof UpdateCannedResponseSchema>;
export type SubmitSurveyInput = z.infer<typeof SubmitSurveySchema>;
export type ChatbotMessageInput = z.infer<typeof ChatbotMessageSchema>;
export type ArticleHelpfulInput = z.infer<typeof ArticleHelpfulSchema>;
export type TicketFilterInput = z.infer<typeof TicketFilterSchema>;
export type ArticleFilterInput = z.infer<typeof ArticleFilterSchema>;
export type BulkTicketActionInput = z.infer<typeof BulkTicketActionSchema>;
export type FileUploadInput = z.infer<typeof FileUploadSchema>;
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